- Refunds & Returns
Refunds & Returns
Is to try our best to make sure that you have a happy and smooth shopping experience with us. We can't promise that nothing will ever go wrong, but, we can promise to take good care of you if it does.
Having good communication is essential and we want to keep it nice and simple.
If you call us - we try our best to solve the problem in one phone call. There's no holding or high rate numbers. If you email us - we aim to respond within 12 hours (usually less).
Your Right to Cancel
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel your order, or part thereof, within a period of 14 working days, beginning the day after you received your order.
To be eligible to cancel your order, or part thereof, please return any unwanted item(s) to us unused and in its original condition and packaging.
Any item(s) you wish to return must be received within the 14 working day period, beginning the day after you received your order.
All returns are evaluated upon receipt before a refund is issued.
Unless we are notified of delayed delivery, either by yourself or the delivery agent, we will count 14 working days as being the longest delivery estimate of your chosen delivery option (ie. 5 days after your order date for the 'Standard UK (3-5 Days)' delivery option).
We recommend that you do not return any item(s) to us without having previously contacted us as this will create problems for booking the item(s) back into stock and issuing your refund.
Wrong Item(s) Delivered
If we make an error and dispatch the wrong item(s) to you - please contact us as soon as possible so we can remedy the situation quickly to avoid any inconvenience.
In the unlikely event that your order does not reach you within the time specified on your chosen delivery method (starting from the date after which you received the dispatch confirmation email), please contact us and we will attempt to track your order.
If we are not notified within 15 days that an order has failed to be delivered to you and been 'lost' we may be unable to accommodate requests for redelivery or for a refund.
If you find you have ordered the wrong item(s) then we will try our best to accomodate an exchange. Please ensure that any item(s) to be exchanged remain unused and in their original condition and packaging.
How to Return
For peace of mind and to help prevent loss, please can we insist that all items are returned to us by a signed delivery method (if an item is returned to us by a non-signed delivery method we can take no responsibility for any loss).
Please send all returns to:
Go Tiny Limited